Technical service and support are our highest priorities,
and we will respond 24/7 to any service issues to ensure complete customer
satisfaction. We also offer service contracts, for added customer support.
“We have more than 500 systems out in the field, some
approaching 10 years old, that need service whether it be a media change out or
a tune up,” said Paul Matz, senior project engineer.
Whether starting up a system or fixing an issue on a system
that is up and running, our technicians recognize the importance of not resting
until the customer is satisfied. Ensuring customer satisfaction also allows the technicians to prevent issues from returning.
“It takes months to get a customer and seconds to lose
them,” says Tom Hebert, an AdEdge tech service field technician. Hebert’s job
description includes performing startups, field services and field-related
quality control.
But Hebert understands that his job goes beyond the
technical service he can provide. Field service technicians represent AdEdge at
project sites and serve as the customer’s resource for information and
solutions to their technical problems.
“[Tech service] is the face of AdEdge and may be the only
face a customer sees and can relate to,” he says.
Our technicians come equipped with the skills and knowledge
to solve any problem. With the range of customers and sites that we serve, our
technicians’ years of experience allow them to adapt their skills toward each
unique situation and not quit until the issue is resolved.
“The are several separate entities involved in a municipal
water treatment project,” says Hebert, “and AdEdge takes the initiative to be
ultimately responsible to strive for 100 percent customer satisfaction.”
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