Thursday, November 8, 2012

Answers to the Top 10 Questions Customers Ask AdEdge (Part I)

Purchasing a water treatment system can be a daunting task. There are so many variables involved when choosing a partner company and a product, the options can be overwhelming. With some help from AdEdge project engineer Doug Emerick, we’ve compiled a list of 10 common questions our customers ask us before they make a decision.

1. How long has your company been in business?
It’s important to choose a well-established company with time-tested methods and services. At AdEdge, we have been committed to our mission of providing safe, clean water since 2002.

2. Can you provide a list of referrals or notable projects?
You wouldn’t hire an employee without asking about previous experience or checking his or her references, and the same should be done for your water treatment company. AdEdge’s website features an extensive list of case studies for some of our most successful projects. Each case study outlines the technical aspects of the project, and contact information for both the AdEdge engineer and the client are listed at the bottom, if you’d like to reach out for additional information.

3. Will your system be compatible with my site?
AdEdge offers systems for public, municipal and industrial applications. The compact design of our systems allows them to adapt to even the most challenging site conditions. Additionally, when time, space, and cost are an issue, we offer the WaterPod containerized treatment system with many customizable features—such as doors, windows, and HVAC units—to adapt to your site’s custom needs.

4. What contaminants do your systems treat?
Finding a system that treats the contaminants found in your water is just as important as finding a system compatible with your site. We offer systems that treat a number of contaminants including hydrogen sulfide, arsenic, iron and manganese, uranium, nitrates, fluoride, radium and turbidity. Our media and technology often allow us to remove a combination of contaminants in one simple process.

5. Where are your systems manufactured?
Locally manufactured systems give customers the peace of mind that their products will be cared for long after they leave the production facility. As of 2010, we manufacture nearly 100 percent of our own systems.

6. What is your typical start-up process?
The start-up process can be intimidating and it’s helpful to choose a company that will assist you every step of the way. Before starting up your system, an AdEdge representative will review the status of your site before scheduling a startup. At the startup site visit, a representative will install your system by loading the media, backwashing, and verifying the forward flow. After the AdEdge technician trains the operator on the system, your system is ready to start producing clean water!

7. What type of technical support is provided after the system is started up?
If you need technical assistance with your system, you need to find a company with a knowledgeable team that cares. AdEdge’s technical support team monitors and tracks each issue until the customer is satisfied. If it warrants a site visit, an AdEdge representative will come out and assist with your technical issue until it is resolved.

8. Do you provide an equipment warranty with your systems?
Water treatment systems are often large financial investments and it’s important to ensure that your investment is protected, should something go wrong.  With AdEdge systems, a one-year equipment/workmanship warranty comes standard and begins at the startup of your system.

9. Do you provide media replacement services?
Some companies will sell you a system and then leave you to fend for yourself when it’s time to replace the media. Not only do we provide media replacement services, but while we are replacing your media, we will also perform an overall component inspection of your system to ensure that it is running smoothly and efficiently.

10. How many of your systems are installed in the U.S. and other countries?
If a company has a quality, high-performance product, you should be able to see it in the numbers. We have more than 400 systems in action throughout North America, as well as countries including China, Indonesia, Chile and Argentina.

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