Getting Technical

Just as our representative network strives to go the extra mile to serve our customers, our tech service team does the same out in the field.

Technical service and support are our highest priorities, and we will respond 24/7 to any service issues to ensure complete customer satisfaction. We also offer service contracts, for added customer support.

“We have more than 500 systems out in the field, some approaching 10 years old, that need service whether it be a media change out or a tune up,” said Paul Matz, senior project engineer.

Whether starting up a system or fixing an issue on a system that is up and running, our technicians recognize the importance of not resting until the customer is satisfied. Ensuring customer satisfaction also allows the technicians to prevent issues from returning.

“It takes months to get a customer and seconds to lose them,” says Tom Hebert, an AdEdge tech service field technician. Hebert’s job description includes performing startups, field services and field-related quality control.

But Hebert understands that his job goes beyond the technical service he can provide. Field service technicians represent AdEdge at project sites and serve as the customer’s resource for information and solutions to their technical problems.

“[Tech service] is the face of AdEdge and may be the only face a customer sees and can relate to,” he says.

Our technicians come equipped with the skills and knowledge to solve any problem. With the range of customers and sites that we serve, our technicians’ years of experience allow them to adapt their skills toward each unique situation and not quit until the issue is resolved.

“The are several separate entities involved in a municipal water treatment project,” says Hebert, “and AdEdge takes the initiative to be ultimately responsible to strive for 100 percent customer satisfaction.”

Decontaminating the San Antonio MDWCA

AdEdge’s treatment technology has been installed in a number of unique applications and locations. In February 2012, AdEdge was contacted to help remove arsenic and manganese from the drinking water supply of a rural community in New Mexico.

The San Antonio Mutual Domestic Water Consumers Association (MDWCA) is one of approximately 200 such organizations around the state of New Mexico. Elevated arsenic and manganese levels in this system, which serves 855 residents and handles 80,000 gallons per day, led operators to contact AdEdge for a treatment solution. Before AdEdge stepped in, the MDWCA was experiencing an arsenic level of 0.014 mg/L and a manganese level of 1.10 mg/L—well above the EPA’s maximum contaminant levels of 0.010 mg/L and 0.05 mg/L, respectively.

New Mexico is no stranger to water quality concerns. The Sanitary Projects Act was passed in the state in 1947 as a response to a public health crisis. Dangerous water practices were occurring, primarily in rural areas, with citizens obtaining drinking water from sources that were often unsanitary, such as ditches and shallow wells.

In an effort to deliver safe drinking water to these communities, the Sanitary Projects Act authorized and encouraged the creation of MDWCAs, which have the authority to construct and operate water facilities around the state.

At the San Antonio facility, AdEdge installed a 150 gallons-per-minute APU26 skid-mounted system consisting of three, 42-in. diameter vessels with a multiple media filter. The treatment system includes chlorine and ferric chloride chemical feed modules, with ADGS+ coagulation/filtration media with an anthracite cap to remove the contaminants. The media is all ANSI/NSF 61-certified by the Water Quality Association. AdEdge’s H2Zero Backwash Recycle system then treats and manages the contaminated backwash water.

The San Antonio system was started up in June 2012 and has successfully reduced the arsenic and manganese levels well below the EPA’s maximum contaminant levels.

Contact AdEdge and let us design a customized treatment solution to keep your community’s drinking water supply safe and clean.

One Step Beyond

 At AdEdge, we strive to go the extra mile in all aspects of our business. From the products we manufacture to the services we offer, we make sure we’re able to offer the highest quality to our customers and vendors.

Our wide network of sales representatives spans the United States and Canada, and reaches as far as Argentina, Chile, Colombia and Serbia. The knowledge and decades of experience shared by our water treatment experts give every customer the confidence of knowing they are being taken care of by a qualified representative.

Communication is vital to both the representative’s success and our success as a company. And that helps us all better serve you and meet your needs.

We are constantly training our reps on our new products and procedures, because keeping them informed is the best way to keep you informed. Our training sessions bring sales reps from all over the world to our corporate home in Georgia, where they meet our staff, tour our facilities, and get up close and personal with the products you use to solve your water needs. We’ll also be launching a webinar series for our representatives—and customers—later this year, so even from a distance they can continue educating themselves on the products and services we offer.

Let us go one step beyond what other water treatment companies provide. Check out our list of representatives to find one in your area.

Videos from AdEdge Water Technologies

Effective Arsenic Removal

When AdEdge first came onto the scene in 2002, our initial goal was to be the go-to company for arsenic removal for small water systems. While we have certainly broadened our water treatment capabilities in the last 10 years, our arsenic treatment remains top notch. In fact, we’ve been awarded 12 arsenic removal demonstration projects from the EPA.

Arsenic’s dangers are masked by its colorless, odorless appearance. It is a carcinogen that occurs naturally in groundwater and is known for leading to dangerous health conditions such as cancer and heart failure.

There are several options for treating arsenic in drinking water, including reverse osmosis, coagulation/filtration and oxidation/filtration using our AD26 or ADGS+ media, which are especially effective when arsenic occurs with other common contaminants, such as iron or manganese. ADGS+ was instrumental in our treatment of a severe arsenic contamination in Argentina.

A simple, low-cost option for dealing with an arsenic-only contamination in a small water system is AdEdge’s Bayoxide E33 media.

The iron-based, NSF 61-certified adsorption media removes up to 99% of the total arsenic in water—including arsenic (III) and arsenic (V)—and can be easily discarded as non-hazardous household waste. Bayoxide E33 is up to 2.5 times lighter than other iron-based media and can be easily adapted to work with water softeners or other equipment.

The EPA estimates that more than 800 communities across the country are not in compliance with its maximum contaminant level of 10 ppb of arsenic. Don’t let your water system be part of this alarming statistic. Contact AdEdge to ensure the purity of your water supply is protected for the health and safety of those who drink it.

Top 10 Questions Engineers Ask AdEdge (Part II)

As we discussed last month, we get a lot of questions from customers interested in purchasing a treatment system. While many of the questions our clients ask are about our reputation and customer service, we also receive a number of technical questions from the engineers we work with on proposals and projects. Below are the Top 10 most common questions engineers ask us before choosing a treatment system.

1. What are the standard dimensions of your systems?

Space is a major concern when designing a treatment system. If a system doesn’t fit on your site, then it’s not the treatment system for you. All of our treatment systems are custom-manufactured based on our customer’s needs, so the standard dimensions vary based on a number of factors. Adjusting each system based on vessel size, number of vessels and configuration ensures that no two systems are exactly the same.

2. What are the standard electrical requirements for your systems?

The standard electrical requirement for our systems is at least 115V for the control panel—the electrical component of the treatment system.

3. What is the standard headloss through your system?

Headloss refers to a drop in pressure in a treatment system. The standard headloss through an AdEdge system is typically 1 to 2 psi, although it varies based on the filtration rate and configuration of the vessels.

4. What are your standard mechanical components?

The standard mechanical components include filtration vessels, electric automated butterfly valves, pumps and a control panel.

5. What type of piping is used on your skids?

AdEdge offers both PVC and stainless steel piping. Typically, stainless steel is used in high-pressure systems, while PVC is best for low-pressure units.

6. What is the difference between modular and skid-mounted systems?

Skid-mounted systems are assembled at our manufacturing facility and are ready for hookup and operation when they arrive at your site. The vessels and major mechanical components are mounted on a stainless steel frame as a complete packaged unit. Modular systems are designed to be a low cost alternative to packaged skid-mounted units where the components are shipped loose for assembly by a qualified contractor or installer. Modular systems typically require less engineering, space and infrastructure than skid mounted systems.

7. How does your system work with on-site SCADA control?

The AdEdge treatment system fully integrates with any on-site SCADA system, allowing the operator to monitor, make changes to and gather information about the operation of the system from a central location.

8. Do you provide remote monitoring of your systems? 

Managing multiple treatment systems can be difficult, and we understand that not every operator can make site visits as often as they’d like. AdEdge’s newest product, the InVue remote monitoring system, allows operators to manage multiple sites from any location with a wireless or cellular connection.

9. What treatment technologies does AdEdge use for their systems?

AdEdge offers a variety of treatment technologies, including adsorption, coagulation, filtration, ion exchange, membrane and chemical feed. Each option has its individual benefits and we can help determine which is best for each customer’s site.

10. What are the standard components of the supporting documentation AdEdge provides its customers? 

AdEdge includes a comprehensive submittal package and O&M (operation and maintenance) manual with every treatment system. This includes spec sheets for all the mechanical components of the system, system design basis, engineering drawings, quality control reports, field log sheets and chemical feed and backwash calculations.

Control Your System From Anywhere with InVue

In today’s world of smartphones and tablets, everything from shopping to banking can be done on the go. Thanks to the InVue remote monitoring and control system from AdEdge, the same can now be said about monitoring your water treatment system.

With InVue, tending to your treatment system has never been easier or more convenient. With just a few swipes of an iPad or clicks of a mouse, you’re on your way to controlling your water treatment system from anywhere there’s a wireless or cellular connection.

Instead of making a costly, time-consuming trek from jobsite to jobsite, operators can now manage multiple treatment systems from the comfort of their living rooms. Through the human machine interface (HMI), users can check the status of their systems, as well as access system functions.

InVue systems are compatible with AdEdge treatment systems and other site equipment such as pumps, tanks, chemical feed systems, site security and building controls.

Since the InVue system requires an iPad—the price of which is included in the total cost of the system—there are added features on the device designed to further simplify the InVue experience. A complete O&M manual, training videos and note-gathering tools built into the tablet ensure operators have all the information they need to monitor and control their system from miles away.

The convenience and portability of the InVue system strengthen AdEdge’s passion for making clean, safe water a reality for everyone.